1. About this Privacy Policy
This Privacy Policy describes how Tristan, through all channels of communication, whether online on our website in Canada at https://www.Tristanfleet.com, when using our mobile application, or in person in any of our TRISTAN Stores (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses the personal information (as defined below) of its visitors (“you”, “your”, or “yours”).
We are committed to protecting your privacy rights and recognize the importance of protecting the information that we collect about you. We have prepared this Privacy Policy to describe to you our practices regarding the personal information we collect:
- directly from users of our Site and recipients of our emails, including use of any of our services (through a mobile device, mobile application or otherwise) or other offerings (collectively, the “Services”);
- when you purchase any of our products (“Products”); and
- as otherwise indicated in this Privacy Policy.
In conjunction with this Privacy Policy, you should also review our Legal Notice for a more complete understanding of the rules governing our Site, Products and Services.
By visiting our Site, purchasing our Products or using our Services, you acknowledge that we handle your personal information under the terms of this Privacy Policy, and you understand that our collection, use and disclosure of your personal information is as set out in this Privacy Policy.
2. Who We Are
Tristan Fleet Management Inc. (“Tristan”) is the exclusive licensee of the trademarks of the TRISTAN brand in Canada and the United States, respectively, including for the purposes of operating these Sites. The terms of this Privacy Policy cover all of our operations through the Sites and our stores in Canada. Your data controller is Andy Corporation North America Inc. (and Tristan Fleet Management Inc.), a Quebec company registered under enterprise number 1177722254 and having its offices at 2955 boul. Jean-Baptiste-Deschamps Montréal (Québec) H8T1C5 Canada. In other words, Andy Corporation North America Inc. is responsible for collecting, processing and protecting your personal data.
The region-specific terms of this Privacy Policy only apply to the Tristan entity that is in such geographic locations, or as applicable law requires.
3. Your Right to Control How Your Personal Information is Used
You have the right to make requests regarding your personal information. You can:
- Review the personal information we have about you or request a copy of it
- Ask us to update or correct personal information if it is inaccurate
- Request that we delete your personal information
- Opt-out of sharing your personal information with third parties for some purposes, including sharing that may be defined as sale under applicable laws
- Object to certain types of uses of your personal information
- Make choices about receiving email marketing
- Tell us which cookies you want us to use when you shop online
These rights vary depending on where you reside. But we will make reasonable efforts to honor your request, even if your country or state does not require us to do so. If you ask us to delete or stop using your personal information, we may not be able to honor that request if the information is required to process your payments or returns, fulfill your order, or comply with tax, audit or regulatory requirements.
To submit a request for access or deletion of your personal information, please click here to contact us.
Regardless of your rights, we may not be able to alter or delete certain personal information if we are required to retain it to provide you with Services that you have requested or for us to fulfill other obligations to you, for security reasons, to comply with applicable law or regulations, for internal business, or other valid reasons.
Furthermore, information that you have shared with others such as reviews or forum postings may continue to be publicly visible, and some copies of your information (e.g. log records, residual copies) may remain in our database, after being however anonymized.
4. What Information We Collect
We collect information about you in a variety of different ways:
4.1 Information you provide to us, such as while making a purchase, signing up for a loyalty or rewards program or booking an appointment for virtual shopping.
4.2 Information we collect while you interact with our websites, mobile or other apps, social media sites, and other products and services. This often involves information about your device such as IP addresses and MAC addresses, as well as information collected through cookies.
4.3 Information we collect about you from other sources, such as data analytics firms.
4.4 Information we create ourselves after we analyze the information, we collected about you, such as your shopping preferences.
5. Cookies
Strictly Necessary Cookies
Like many commercial websites, we also automatically collect information by way of electronic means, using cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. Most websites, including ours, wouldn’t work very well without certain cookies. They allow us to prevent crashes, display information, fix bugs, and ensure the security of our site (and your account). These types of cookies are often called “strictly necessary” cookies. Because they are needed for our site to work, we don’t provide you with an ability to opt-out of these cookies. But you can remove them by using your browser settings. Keep in mind that certain features of our site may not be available to you.
Functional Cookies
Some cookies provide important services but are not strictly necessary for our website to work. These cookies use information about your interactions with us so we can suggest Tristan product and special offers for you or allow you to purchase Tristan products during a live streaming event. If your shopping is interrupted, they remember where you left off and send you reminders that you truly deserve that new part. These reminders might be sent to you in an email, on social media or while you’re browsing another website or on another device. We think these cookies are useful and will make it easier for you to shop with us. But you might disagree. If so, you can tell us not to use certain cookies by using the opt-out tools we have placed on our ecommerce websites. These options vary by geographic region
Interest based marketing and Targeting
We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you (interest-based advertising). Interest-based marketing is a way of serving advertisements on the websites you visit and make them more relevant to you and your interests: shared interests are grouped together based upon previous web browsing activity and web users are then served advertising which matches their shared interests. This way, advertising can be made as relevant and useful as possible. Relevant ads can also be delivered based upon the website content you have just been viewing. This is known as retargeting.
6. How we use Your Personal Information
We use your personal information to provide you with our products and services and to operate our business. We often use the information we collect for multiple purposes. For example, if you make a purchase on our website, we collect several types of data from you and use it in multiple ways:
- we use your shipping address to make sure that our products arrive at your door.
- We may also use your contact information to send you a receipt of purchase.
- We may look at your experience on our website to make improvements to it and try to tailor it to your needs.
- We will also analyze the data you provide us and your behavior on our website to ensure that the activity is not fraudulent.
- We use your purchase information for other business-related purposes like accounting and financial reporting.
- We may also combine information we collect from you with information we obtain from other sources. This may include your online and in-store purchase transactions and other interactions you have with us and our partners.
We often obtain your consent to use your information. But sometimes, obtaining your consent is not needed because we may use your information for our own legitimate interests, to fulfill a contract with you, or to comply with legal obligations imposed on us. For example, when you make purchases online, we process your information to fulfill our contractual obligations. When you visit our websites, we have a legitimate interest in using your browsing data to improve our site’s usability, and when you engage with us online, we have a legal obligation to ensure that you are not attempting to defraud, us or our customers.
If at any time you no longer wish to be contacted for marketing purposes, you can contact us at the contact information provided in the section “Contact”.
7. Sharing Your Personal Information
We may share your personal information with our affiliated companies and brands, with third parties who provide services to you or us, with promotional partners, with social media companies, or with other third parties as needed to carry out our business, or comply with a legal obligation.
8. How We Protect Your Personal Information
We implement commercially reasonable and appropriate physical, administrative and technical security measures to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction. While we implement these security measures with respect to our Sites, please note however that no data transmissions over the Internet can be guaranteed as 100% secure. Your own conduct may dictate your level of protection. As such, we cannot guarantee the security of any personal information you transmit to us. You understand that any personal information that you transfer to us is done at your own risk.
Rest assured that we only share your personal information to non-affiliated third parties in the ways permitted by applicable law or that are outlined within this Privacy Policy. Furthermore, if the disclosure of information contemplated within this Privacy Policy involves a transfer of the information to jurisdictions located outside your country of residence which does not have equivalent regulation regarding data privacy obligations, we will ensure that such recipient offers an adequate level of protection of your personal information, and if such a thing is not possible, we will ask for your prior consent before engaging in such a data transfers, detailing the information, the purposes and the person with whom we intent to share the information.
9. How we store Your personal information.
Tristan is a global company with a global footprint, but the majority of the personal information that we collect is stored in Canada and the United States. Your personal information may be subject to the laws of the countries in which it is stored or used. By providing us with any personal information, you understand that your information may be transferred, processed, or stored outside of your country of residence, including the United States, which may have a different data protection regime from the country in which you reside. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your personal information.
10. Retention of Your Personal Information
When you place an order for Products through the Site, we will retain your personal information for our records as long as it serves the purpose(s) for which it was initially collected as stated in this Privacy Policy, subsequently authorized, as necessary or appropriate to provide the Services, and for business continuity purposes, unless and until you ask us to erase this information. We also retain information as permitted or required under applicable law to comply with applicable law, to resolve disputes, and to enforce our rights and agreements. if we are unable, for technical reasons, to delete some information from our systems, we will inform you and put in place appropriate measures to prevent any further use of the data. We may use anonymized data indefinitely.
For more information on your right of erasure, please see the “Your Right to Control Your Personal information” section.
11. International Visitors
The Sites are hosted in Canada and are intended for users located in Canada. However, like almost every website, our Sites can be accessed by international visitors. If you are located outside of Canada, please be aware that information we collect, including personal information, will be transferred to, and processed, and stored in in Canada. The data protection laws in Canada may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in Canada according to laws of Canada. In addition, such data may be stored on servers located outside your resident jurisdiction and in jurisdictions which may have less stringent privacy practices than your own.
By using these Sites or providing us with any information, you consent to the transfer to, and processing, usage, sharing and storage of your information, including personal information, in Canada as set forth in this Privacy Policy.
12. Third-Party Websites and Features
The Sites may contain links to other websites and may include or contain certain social media or other features provided by third party platforms (i.e., the ability to share to Facebook or the Facebook Like button). These features may collect certain of your information and may set a cookie to enable the feature to function properly. The use of these third-party feature may involve the third-party operator providing certain information, including personal information, to us. If you click on social media icons on the Website (such as for Facebook, Twitter or Instagram), we may have access to your personal information you provided on those third-party sites or applications. Your interactions with these features or other website are governed by the privacy policy of the third-party providing it. Our Privacy Policy applies only to our Site.
13. Minors
The Sites are not intended for individuals under the age of 13. We do not knowingly collect personal information online from visitors in this age group without parental consent. If you are the parent or guardian and believe your child under 13 of age has provided us with personal information, please contact us to request deletion at the contact information provided in the section “Contact”.
14. Changes
This Privacy Policy is effective as of the date stated at the top of this policy. We may change this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons, and will post any changes on this page. To the fullest extent permitted by applicable law, our use of information is governed by the Privacy Policy in effect at the time we use the information. By accessing the Site after any such changes to this Privacy Policy, you are deemed to have accepted such changes.
15. Contact
For more information about our privacy practices or our data collection/processing practices, if you have questions or concerns, or if you would like to make a complaint, please contact us using the following details:
By Phone: 1-866-871-7826
By Email: dpo@andycorp.com
By mail:
Attention: Data Protection Officer Andy Corporation North America Inc. (c/o Tristan Fleet Management Inc.),
2955 boul. Jean-Baptiste-Deschamps
Montréal (Québec)
H8T 1C5
Canada
Last Updated: January 10, 2024